Frequently Asked Questions

Prime Lead Exchange is a premier lead generation company focused on providing home service contractors with high-quality, exclusive leads. We connect businesses with homeowners who are actively seeking services in verticals including electrician, plumbing, HVAC, roofing, windows, and more.

We specialize in 12 home service verticals: Electrician, Fencing, Garage Door, Landscaping, Lawn Care, Paving, Deck Building, Plumbing, Pest Control, Windows, HVAC, and Roofing. Each vertical has dedicated lead generation campaigns optimized for that specific industry.

We focus on quality over quantity. Our leads are 100% exclusive, delivered in real-time, and never shared with multiple contractors. We also offer agent live transfers, no monthly contracts, no setup fees, and you don't pay for bad leads. Our client login portal gives you full transparency into your lead performance.

All of our leads are 100% exclusive. When you receive a lead from Prime Lead Exchange, you are the only contractor receiving that homeowner's information. We never sell the same lead to multiple businesses.

Leads are delivered in real-time through multiple channels based on your preference: email, SMS, CRM integration, or live phone transfer. Our agent live transfer option connects you directly with a qualified homeowner who is ready to discuss their project.

Each lead includes the homeowner's name, phone number, email address, service address, type of service needed, project details, preferred timeline, and any additional notes gathered during the qualification process.

A live transfer is when our LeadPulse AI technology contacts a lead within minutes of generation, qualifies their needs through intelligent conversation, and then transfers the call directly to your team while the prospect is still engaged. LeadPulse integrates seamlessly with Ringba, Retriever, Invoca, or CallRail for real-time call routing. This results in higher conversion rates because you're speaking with a motivated buyer at their peak moment of interest—without the overhead of a traditional call center.

We stand behind our lead quality. If you receive a lead with invalid contact information, a disconnected number, or a homeowner outside your service area, simply report it through your client portal and we'll credit your account. You don't pay for bad leads.

Lead pricing varies by industry, geographic area, and lead type (web form vs. live transfer). Contact our team for a custom quote based on your specific needs and service area. We'll work with you to find a pricing structure that fits your budget and goals.

No. There are no setup fees, no monthly contracts, and no monthly minimums. You simply purchase leads as you need them. This gives you complete flexibility to scale up or down based on your capacity.

We accept all major credit cards, ACH bank transfers, and wire transfers. Your account manager can help you set up the payment method that works best for your business.

Yes. You have complete control over your lead flow. You can pause leads at any time through your client portal or by contacting your account manager. There are no penalties for pausing or stopping your campaigns.

Getting started is easy. Simply contact us through our website or call our team. We'll discuss your business needs, service areas, and lead volume requirements. Once we understand your goals, we'll create a customized lead generation program and get you set up in our client portal.

Most clients are up and running within 24-48 hours. We'll set up your account, configure your lead delivery preferences, define your service areas, and start generating leads quickly so you can begin growing your business.

No special software is required. You'll have access to our client login portal where you can view leads, track performance, and manage your account. Leads can be delivered via email, SMS, or integrated directly into your existing CRM system.

Absolutely. You define the geographic areas where you want to receive leads. This can be by zip code, city, county, or radius around a location. You'll only receive leads from homeowners within your specified service territory.

Yes. Every client is assigned a dedicated account manager who will help you optimize your campaigns, answer questions, and ensure you're getting the best possible results from your lead investment.

You'll have 24/7 access to our client login portal where you can view all your leads, track conversions, see real-time reporting, manage your account settings, and submit lead disputes if needed.

We're here to help! Contact your account manager directly, call our support team, or reach out through our website contact form. We pride ourselves on excellent service and are always happy to answer your questions.